Just don't! Nothing better to say. I have bought a .DEV domain from Directnic, expecting everything to work smoothly. After the registration I encountered an issue where I couldn't change the Nameservers for my domain. After that, I contacted their Livechat support and the kind Brian answered and said that I wouldn't be compensated for the time loss and they need to contact the .DEV registry for exploring this issue. He stated that it should only be a few hours and I could take that, not a big deal, it's a new extension and there could be issues. I contacted them again around 5 hours later, which is very reasonable considering I needed the domain to be up and running in 3 hours, and then I met Jeff, the less kind and less professional support agent Directnic had to offer. Basically, he was offering no solutions throughout our conversation and was still disagreeing to compensate me. The only solution he offered was for me to wait 5 days for a transfer to another registrar resulting in me paying double registration fee and waiting 5 days, which is no good to anyone, at the end he said sorry and I requested to speak to a manager, then he simply wrote "Bye" and ended the chat. Chat logs are posted with this review for your convenience. Stay away!