English will follow.

C'est la pire des compagnie avec qui je n'ai jamais fait affaire!
Le site pour lequel je travail a été hacké, pendant 4 mois on a éssayé de comprend ce qu'il se passait. On a finalement fait appel a une compagnie de develeoppement exterieur qui nous a aidé a fixer le probleme, 2 jours apres que le problème ait été fixé et que le site était a nouveau en ligne. OVH a à décidé de fermer le site pensant que la compagnie de développement que l'on avait embauché (qui est une très bonne compagnie) était elle même le hacker (comme je l'ai mentionné le site à été hacké pendant plus de 4 mois et ils n'ont jamais fait de coupure, c'est quand meme un comble!).

Bref leur service client a donc décidé de bloqué l'acces a la compagnie que l'on a embauché ce qu'il fait que nous ne pouvons plus rien faire. Lorsque nous téléphonons à leur servcie client, la seule chose à laquelle il nous renvoi, est a leur ''manuel OVH en ligne'', ils sont capable en 3 seconde de resoudre le probleme mais à la place nous demande des procédure longues et complexe pour supprimer des fichiers sur le ftp (fichier qui apres 5 appels n'existent apparement pas!)
Lorsque vous chercher à parler à un superviseur après avoir été donné des informations éronnées, ils vous disent que cela n'est pas possible.

Je tiens a préciser que si nous avions fait affaire avec n'importe quel autre compagnie d'hosting, le site serait déjà en ligne depuis longtemps, et que même la compagnie de developpement avec laquelle nous faisons affaire n'a vu un service aussi incompetent dans toute leur carrière.

Un bon conseil, ne faites JAMAIS affaire avec cette compagnie vous allez amèrement le regreter!

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This is the worst company I've ever worked with! don't be fooled by their price, they are not worth a penny!

The site I was working for was hacked for 4 months. We tried to understand what was going on and decided to hire a dev company in the US to fix the issue. They did fixed it and told us the site was hacked. 2 days later OVH turned the site off thinking the company we hired was a hacker (they never did anything for more than 4 months when the site was actually hacked and now that we have some legit people involved they decide to, seriously?)

Anyway so their customer support decided to block all the access to the company we were working with and we couldn't do anything anymore. When you have their support team on the phone it gets even worst, the only thing they are willing to do is referring you to their ''online manual'' .While they are actually capable of fixing the issue they just made, instead they asked us to go through long and complicated processes to remove files from the ftp (files which after 5 calls to them, apparently never existed!). After being missed informed so many times we tried to talk to a supervisor, they wouldn't even let you! (I've never seen such a bad customer service in my entire career!)

Here is a good tip: NEVER deal with that company EVER!

Vps hardly UDP-Flooded with a botnet,the vac doesn't detect this type of attack and from support they told me "Buy a dedicated game server", wich costs around 70€,just for UDP Flood! 70€ for an attack? Oh,and the reply is a message copied and pasted.

I paid for 6 VPS's on Friday, they asked for payment verification and I sent that... on Friday. It's now sunday and I've heard nothing, I called them up and got through to a very bad English speaking representative who said "I can't help, call back Monday" Nothing else. So now I'm stuck, I've been waiting for only 6 VPS's to be verified which isn't alot of money, and I'm in limbo as they've told me absolutely NOTHING.

AVOID!!! Spend a little extra for better customer service, it's worth it. Trust me.

A friend recommended OVH. I saw their very cheap VPS SSD 1 package, and thought it would be perfect for my needs for a test server (as card payment gave instant setup, apparently), so as not to interfere with my live websites. I wasn't expecting top-notch service with blistering speed for the price, but it was a short-term solution that wouldn't have costed me much had it not worked out.

Whilst my card payment went through successfully, I didn't even receive an e-mail - that arrived 30 minutes later, and told me my order was set up but to click here to pay. Alarm bells rang - I'd already paid! Clicking the link showed my invoice with a note that payment would have to be processed manually. Great - they're not open for 9 hours!

However, I got another e-mail 9 hours later, requesting photo ID to confirm my identity. For a £2.49 VPS! I replied, refusing to send personal identification over a method such as e-mail that isn't secure to a company I don't know. At any rate, I am disabled and have no need for a driver's licence, nor a passport. We're never going to meet, so photo ID seems excessive - and my bank balance is none of their business. In 18 years dealing with web hosts and data centres, this is the first that required ID - other than the data centre, naturally! I offered a .com domain that is registered to the same address and has been since 2001 - naturally ICANN-verified since 2013. They could also look me up on 192.com as they have the electoral roll. It is the company asking for ID, not the payment processor - they've already taken payment. When I signed up, I saw no mention that they may require photo ID, nor is it in their T&C. What is in their T&C is a ton of spelling mistakes - very unprofessional. This is probably down to their French origins as some elements were still in French... or Franglais if you prefer!

I phoned them, and spoke to the very pleasant Danny. He was friendly and understanding, but would not budge on company policy. He stated that I must have been randomly flagged (not by the card payment processor, as my payment went through!) for fraud prevention. I've never had a problem with this card. He explained that people probably won't lose their card and ID at the same time, so ID helps verify who I am. Absolute rubbish! Having worked in a shop that required photo ID from customers, I can categorically state that most people keep their driver's licence in their wallet, next to their cards.

As they wouldn't accept any forms of verification I was offering, I requested a refund. I am told that this has been processed.

I have been using their service for 18 months. Server was very unreliable, it kept rebooting and crashing due to faulty hardware. Every time I opened a ticket they would always tell me the same story that, their opinion, is that this is a OS configuration problem. No matter of explaining and negotiation brought me anywhere, I reinstalled the OS, didn't fix the problem, they would tell me the same thing over again. I had to stop using the service even though it was prepaid, they would not offer a discount and would not replace any hardware. At last the server hardware failed hard so they replaced it. My observations: - Unreliable hardware - Unreliable service, it is always your fault, they won't help you - No way to get a refund, you get billed for several months ahead of time - Outdated service offer, they are falling behind AWS and Azure, they don't offer the DNS failover, CDN, load balancer. They say they do, but when you try to set it up, there are always limitations. Don't go for OVH, you are wasting time, energy and you will end up frustrated.