I purchased a VPS in November, which was confusing because you must deposit a certain amount to unlock some tiers of servers. This isn’t clearly expla
...ined in the UI, and I noticed others raising the same issue.
My VPS was assigned a recently recycled IP address that had been used by an email spammer days prior. While I don't use mail services whatsoever, the IP’s poor reputation caused third-party OAuth logins (Patreon) to be throttled, resulting in timeouts and a poor user experience for my customers, forcing me to migrate to a new VPS provider shortly after.
Please ensure IP addresses are properly checked across multiple reputation and spam databases before being reissued. The IP I received was still listed in two databases less than two weeks before assignment.
Overall, this created a very poor first-time experience. I will give +1 star for timely customer service responses, even if the rest of the experience wasn't great.
