A2 Hosting vs Heart Internet 2019

hosting in the United Kingdom, you need Heart.

2 exec whom I know. I purchased a triannual plan sight unseen for my client hosting.
There's a LOT of stuff that could be better. For starters, the WHM/CPanel setup does not allow for me to connect to my GDrive to back up the /home folder as my old ASO did. Also, I cannot quickly access PHPMyAdmin from the WHM level to get into multiple databases at once (good for importing data between accounts if there's a need).
I have my own set of custom nameservers set up that I cannot use for new accounts created because something is not configured correctly and it takes a couple of trips to the support ticket system to get the domain to point to the host. It's a major PITA when you've got several sites to build and want to get the domains resolving for things that depend upon the domain name, such as a WP install. Yes, "a couple of trips" because the "guru" who initially helps me ends up being the "trainee" and I have to make at least two trips for it to resolve correctly.
Many times I'm in the support chat and see "You are No. 1 in the queue" and then I get bumped back to No.3, then 2, then 1, then 2 again, etc. Not sure if this is a bug or a feature or a ploy by marketing to make me feel like "shoulda bought the "priority service package"...
I kinda wish I'd done more research before I so blindly trusted the word...of someone I trusted!
Probably gonna be moving again soon and getting a refund on the term I've not used so far.

he pricey side, and as a Reseller on the odd occasion I needed to contact support. A response was always obtained within 30 minutes and by someone with a British name. Then up popped the dreaded GoDaddy about 3 years ago which took over the whole Host Europe portfolio. As a full Reseller one would have thought that HI would have had the common decency to advise us that GoDaddy was the parent organisation, but no, they did not, and one can only guess the reason why. Then, support requests were going in so often, it could take hours & hours to get a response, that I'd forget about the support requests as running the hosting alongside the website design business was becoming all to time consuming.
The support requests eventually were answered but all the names of the support operatives were Eastern Europeans, who I have absolutely no issue at all with, they have some excellent coders, but it became quite clear that HI (GoDaddy) have trimmed down their UK based support team, or fired them all off.
I've been in the hosting / website caper since 1997 and I can honestly say that the last 3 years with HI were abysmal. In fact one would probably prefer a dose of gout !!!
ADVICE FOR NEWBIES LOOKING FOR WEBSITE HOSTING - reliability of the platform comes joint first position with the level / quality of support.
I hoofed HI last December but before I did I made sure that the new platform I use is top notch, so I ran a new account with the new hosting company for a full 12 months just to make sure I was happy with them. No regrets whatsoever ! In the time since I moved ALL my customers off HI up to writing this review only 2 of my customers have had an issue and one of them was 'self-inflicted' and the other was a slight hicup at the hosting company I use, but was sorted within 15 minutes.