I purchased a VPS from this provider, but the IP address I received was blocked in Iran, which meant I could not properly use the server for my intend
...ed purpose.
I contacted support and asked for an IP replacement. At first, I was told that I needed to pay €1 for the change. Later, however, I was told that they would change the IP for free if I went to a review website and left them a review.
In my opinion, asking a customer to leave a review in exchange for receiving a free IP change is unethical and undermines the credibility of customer reviews. Reviews should reflect a customer's genuine experience, not be encouraged through incentives tied to support services.
I would have preferred to simply pay the €1 fee rather than be asked to leave what could effectively become an incentivized or misleading review.
Unfortunately, this experience has significantly reduced my trust in this company, and I believe potential customers should be aware of how this situation was handled.
