to look into the problem her patience support just all around genually a good being and representive for hosting.com Charisa was beutiful don't ever change! like I said in our chat... hand over heart thank you anyone looking for a real pro your gonna want Charisa on your team!! Thanks Charisa

olutions. Since October 29, 2026, my reseller hosting service has experienced serious disruptions due to repeated DDoS attacks, IP null-routing, server overload, and website downtime. I understand that DDoS attacks can affect any hosting provider. However, **my biggest disappointment has been the poor incident management and extremely slow technical support.** During this critical situation: - Support responses have sometimes taken 8–15 hours. - Different agents repeatedly provided the same generic responses. - My clients' websites experienced prolonged downtime and 503 errors. - I personally configured Cloudflare protection across my accessible domains as instructed. - Despite following their recommendations, server performance and email issues continued. - No dedicated technical engineer took clear ownership of resolving my case. I also offered to pay additional charges for advanced DDoS protection or an alternative hosting solution, but I did not receive a satisfactory recovery plan. **The most frustrating part is that approximately 150 client accounts depend on this infrastructure, yet urgent technical support has been extremely disappointing.** After six years of trusting Hosting.com, this experience has seriously affected my confidence in their services. A reliable hosting provider should not only offer good uptime but also provide timely communication, technical expertise, and practical solutions during emergencies. I sincerely hope Hosting.com's senior management reviews my experience and takes responsibility for improving the support and recovery process. **My Rating: 1/5 based on this incident and my recent support experience.** Tanveer Ahmed Founder, Ozzun Solutions (Private) Limited