Heart Internet vs InterServer 2019

hosting in the United Kingdom, you need Heart.

s hacked and redirected. They migrated it, cleaned it and secured it. I highly recommend them and the support team is prompt, attentive and on point! I was truly at a loss until I made the decision to go with them. Truly a blessing!!!

he pricey side, and as a Reseller on the odd occasion I needed to contact support. A response was always obtained within 30 minutes and by someone with a British name. Then up popped the dreaded GoDaddy about 3 years ago which took over the whole Host Europe portfolio. As a full Reseller one would have thought that HI would have had the common decency to advise us that GoDaddy was the parent organisation, but no, they did not, and one can only guess the reason why. Then, support requests were going in so often, it could take hours & hours to get a response, that I'd forget about the support requests as running the hosting alongside the website design business was becoming all to time consuming.
The support requests eventually were answered but all the names of the support operatives were Eastern Europeans, who I have absolutely no issue at all with, they have some excellent coders, but it became quite clear that HI (GoDaddy) have trimmed down their UK based support team, or fired them all off.
I've been in the hosting / website caper since 1997 and I can honestly say that the last 3 years with HI were abysmal. In fact one would probably prefer a dose of gout !!!
ADVICE FOR NEWBIES LOOKING FOR WEBSITE HOSTING - reliability of the platform comes joint first position with the level / quality of support.
I hoofed HI last December but before I did I made sure that the new platform I use is top notch, so I ran a new account with the new hosting company for a full 12 months just to make sure I was happy with them. No regrets whatsoever ! In the time since I moved ALL my customers off HI up to writing this review only 2 of my customers have had an issue and one of them was 'self-inflicted' and the other was a slight hicup at the hosting company I use, but was sorted within 15 minutes.

VPN connection. They could not fix it even a week later, Then even the VPN option did not work anymore. And all SSL services stopped working, leaving us without email and website.
Support does not seem to be professional, taking forever to respond and not being able to fix something. And when they finally fix something, then they create a problem in a different area. It looks like total chaos.
They used to be quite good. I have a few domains hosted with them, and I never had problems with them, but apparently that is not so anymore.